FAQ

Creations Available Immediately Certain pieces from our collection are available in stock and shipped within 24 hours following confirmation of your order (business days).

Made to Order Creations Other pieces are specially crafted for you upon order. Certain sizes or variants of our creations require custom production. This production method, guaranteeing exceptional quality and attention to detail, involves a manufacturing period of 7 to 14 business days. The mention "Made to Order" appears on each relevant product page and variant.

All our creations are shipped via a secure, tracked, and insured delivery service, suitable for transporting valuable pieces.

Mainland France Estimated delivery within 2 to 5 business days after shipment.

European Union Estimated delivery within 3 to 7 business days after shipment.

International Estimated delivery within 5 to 14 business days after shipment, depending on the destination country.

Once your order has been shipped, you will receive a confirmation email including your tracking number.

We ship worldwide.

For deliveries outside the European Union, customs duties, local taxes, or import charges may be applied by the authorities of the destination country. These charges are the sole responsibility of the customer and are not included in the order price. We recommend checking with your local customs authorities before placing your order.

Shipping costs are calculated at checkout based on your shipping location and selected products.

If your tracking information indicates that your order has been
delivered but you have not received it, please check with your carrier
or contact contact@mosaisparis.com for assistance.

Returns are accepted within 14 days of delivery. Items must be in
their original condition, unworn, and in the MØSAÏS bag.

To exercise this right, we kindly invite you to contact us by email at contact@mosaisparis.com before the expiry of this period.

Note : Pieces made to measure or personalized at the customer's request cannot be returned or exchanged, except in the event of a proven manufacturing defect. As each bespoke creation is unique, it cannot be resold to a third party.

We understand that choosing the ideal size remotely can be difficult. For this reason, MØSAÏS PARIS offers a size exchange service within 14 days of receiving your order, provided that the creation is unworn and in its original condition.

For any exchange request, please contact our customer service team by email, specifying your order number and the desired size. We will carefully guide you throughout the process. Size exchanges are subject to availability. In the event of unavailability, a full refund will be offered.

Note : Pieces made to measure or personalized at the customer's request cannot be returned or exchanged, except in the event of a proven manufacturing defect. As each bespoke creation is unique, it cannot be resold to a third party.

Returns are fully covered by MØSAÏS PARIS, both in France and internationally. A prepaid return label will be provided upon simple request to our customer service team. We recommend using the secure and insured delivery service that we will provide, suitable for transporting valuable pieces.

Sizing details are available on each product page. If you are between sizes or unsure, we recommend consulting our Size Guide or contacting support for assistance.

Please refer to our jewelry care page for all guidelines and instructions.

We accept major credit cards, PayPal, Apple Pay, and other local payment options where available

All transactions are secured and encrypted. We do not store payment information.

MØSAÏS is available in select specialty and concept stores worldwide. You can view our stockists here.